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the story of an invisible girl
Talkin' About Work
So one of the screens I'm designing here at work is an "absence management" sort of screen, so the system will know what adjusters are available and can be assigned a claim to work on.

The first iteration was very basic, and we were talking about ways to make it quicker and easier to use. At one point, one of the users on the other end of the conference call asked, "Maybe we could make it work like [our parent company's new vacation entry system]?"

There was a long pause.

I glanced with surprised eyebrows at the two people in the room with me. Finally I broke the silence, "Um, am I the only one who finds [our parent company's new vacation entry system] incredibly frustrating?"

A chorus of laughter broke out on both ends of the phone line, clearly answering my question. One of the other programmers on the line answered, "That's why none of us responded!"

The user who'd suggested it clarified, "Well, it's good in theory, it just doesn't quite work."

I wanted to respond with, Well sure, I can write you something that doesn't quite work, that's no problem at all. But I held my tongue.

Instead I proposed a compromise, something that would be pretty easy to do and would be easy to use. Hopefully it will make data entry a lot quicker.

Speaking of which, I'd better go work on that....
read 4 comments | talk to me!
specialagentm From: specialagentm Date: June 28th, 2004 02:30 pm (UTC) (Link)


Yeah, this job would be great if it wasn't for the customers.

bob_the_mighty From: bob_the_mighty Date: June 29th, 2004 08:08 am (UTC) (Link)

Re: heh

Beats standing out on the street selling...

...or does it?

From: davidp5382 Date: June 28th, 2004 07:20 pm (UTC) (Link)
That's awesome! I don't think I've ever had someone ask for something that doesn't quite work!
bjorng From: bjorng Date: June 29th, 2004 12:15 pm (UTC) (Link)
Sure you have! They just phrased it differently, e.g. "Can you make it work like Excel?" :)
read 4 comments | talk to me!